Today was the last day for my Comcast cable service. The reason for cancelling is simple. Comcast raises prices at least twice a year and offers nothing more in terms of programming. As of today, the Basic Expanded package is $60. No movie channels, no special channels, no DTV boxes, no pay-per view charges. Just the basic programming.
To cancel a subscription you have to call. You can't do it online because, well... because they just won't let you. Then there is a wait involved to speak to a representative in order to cancel the service. 10 mins.? 20 mins.? No, not even close. It took 90 minutes to speak to someone about account termination.
After waiting on hold for that amount of time you might think I was upset. You might be right. When the lady answered I tried to be cordial enough, though undoubtedly I came across somewhat curt. She asked "What is your reason for cancelling?" and I said "Price". That triggered a sales pitch. Cutting her off, I said I was not interested and due to the 90 minutes I had to wait I wanted nothing to do with them- cancel the account immediately. Then she asked what I was going to do for television.
This afternoon a Comcast employee learned that there are fu**ing stations that broadcast from big fu**ing towers located in towns across the nation, that these fu**ing broadcasts are fu**ing free, are digital, are often in hi-def and can be received easily with a fu**ing DTV ready television or one equipped with a converter box and a basic fu**ing $60 antenna. Slightly surprised to learn this, she asked if I happened to have any of these DTV sets. "Yes," I replied. And in a smart-ass tone asked "And how many do you have?"
She claimed I was insulting her intelligence. I found this particularly interesting considering all I called to do was cancel a cable subscription and in doing so had to be on hold for an hour and a half, had to sit though a sales pitch and then be asked a question as ridiculous as 'what on earth will you do without Comcast cable? Don't you need TV? For cripes sake, man! Get it together! Think of your friends! Think of your family! Think of the children! What on earth will you do without us?!'
And I am insulting her?
I put her back on track by telling her that I was not about to let up in my disgust and anger directed at Comcast through her. Finally she agreed to cancel the account. She coarsely proceeded "Well! Lets just see what your outstanding balance is!" There was a brief pause and then a humiliating sounding sigh. "It appears you do not have a balance with us... in fact you have a credit of $1.94. We will mail it to you after we shut off the service tomorrow."
And a good day to you too, madam!
To cancel a subscription you have to call. You can't do it online because, well... because they just won't let you. Then there is a wait involved to speak to a representative in order to cancel the service. 10 mins.? 20 mins.? No, not even close. It took 90 minutes to speak to someone about account termination.
After waiting on hold for that amount of time you might think I was upset. You might be right. When the lady answered I tried to be cordial enough, though undoubtedly I came across somewhat curt. She asked "What is your reason for cancelling?" and I said "Price". That triggered a sales pitch. Cutting her off, I said I was not interested and due to the 90 minutes I had to wait I wanted nothing to do with them- cancel the account immediately. Then she asked what I was going to do for television.
This afternoon a Comcast employee learned that there are fu**ing stations that broadcast from big fu**ing towers located in towns across the nation, that these fu**ing broadcasts are fu**ing free, are digital, are often in hi-def and can be received easily with a fu**ing DTV ready television or one equipped with a converter box and a basic fu**ing $60 antenna. Slightly surprised to learn this, she asked if I happened to have any of these DTV sets. "Yes," I replied. And in a smart-ass tone asked "And how many do you have?"
She claimed I was insulting her intelligence. I found this particularly interesting considering all I called to do was cancel a cable subscription and in doing so had to be on hold for an hour and a half, had to sit though a sales pitch and then be asked a question as ridiculous as 'what on earth will you do without Comcast cable? Don't you need TV? For cripes sake, man! Get it together! Think of your friends! Think of your family! Think of the children! What on earth will you do without us?!'
And I am insulting her?
I put her back on track by telling her that I was not about to let up in my disgust and anger directed at Comcast through her. Finally she agreed to cancel the account. She coarsely proceeded "Well! Lets just see what your outstanding balance is!" There was a brief pause and then a humiliating sounding sigh. "It appears you do not have a balance with us... in fact you have a credit of $1.94. We will mail it to you after we shut off the service tomorrow."
And a good day to you too, madam!
1 comment:
LOL. That's hilarious. BTW, I'm about to cancel my ridiculously crappy/overpriced cable internet here and switch to AT&T DSL. Dunno if you get this up you way or not, but they recently rolled out U-Verse here in Raleigh earlier this year. Something to consider down the road if you decide you can't live without CNN or Fox News and "the dish" winds up being a less than attractive option. http://uverse.att.com/
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